SuperDesk

SuperDesk Mascot
SuperDesk Mascot

Built With

Integrates With

What SuperDesk Delivers

Meeting you at your Service Desk

SuperDesk meets you where you are whether its ServiceNow, Jira, ZenDesk and more. Integrate with your existing platforms to get increased ROI from the services you're already using.

Customer Service Assistance

Integrate SuperDesk into your customer facing workflows to act as a sales assistant providing better support to potential leads or as a customer service representative (CSR) in customer servicing workflows to surface updates and product support from various systems.

Support Workflow Automation

Kick off several complex support and IT service desk workflows from SuperDesk with our no touch automation capabilities including software license provisioning, Microsoft 365 support, application support and more. Utilize SuperDesk to upskill L1 and L2 support and provide increased 24/7 coverage without increasing operational overhead.

Platform Agnostic Integratability

SuperDesk is built on top of platforms you're already using like AWS and Databricks and integrates with existing databases and applications in your ecosystem.

Incident Management Automation

Automate your entire Incident Management process with SuperDesk right from intake to triage to Service Desk centric resolution.

Knowledgebase Augmentation

Realtime updates to your knowledgebase while incidents are being triaged and closed to ensure your knowledgebase is being kept up to date.

All-in-One Bot for Diverse Domains

SuperDesk enables IT teams within organizations as well as tech companies to offer 24/7 product and application support, IT service desk automation and boost overall responsiveness and customer/employee satisfaction.
SuperDesk is your first in line customer service assistant assisting both leads and customers with native integrations to your website as well as platforms like Salesforce, Zendesk and FreshDesk.
SuperDesk works with back office teams and customer service teams for rapid incident resolution, back office AR/AP interaction automation and customer facing AI chatbot capabilities.
SuperDesk integrates with your supply chain ecosystem to deliver efficiencies and responsiveness to operational users and end customers.
SuperDesk works with marketing teams to enable better lead and customer insights with integratability on platforms like Salesforce while also providing realtime product and services info to customers across an omni-channel model.
SuperDesk can integrate with patient portals, internal customer service applications for claims processing and test results, as well as expedite responsiveness.
SuperDesk integrates with your utilities ecosystem to deliver efficiencies and responsiveness to operational users and end customers.
SuperDesk elevates every travel experience by providing exceptional customer support through a unified and user-friendly platform. From handling booking inquiries to managing last-minute changes, seamlessly equip your team with customer context and booking history.

Use Cases

Testimonial

Hear from our clients

SuperDesk AI has made a huge difference for us. It’s super easy to use and has helped us solve issues faster. Our team loves it and our customers are happier.

Daisy Shah

ServiceNow Architect

SuperDesk AI has made a huge difference for us. It’s super easy to use and has helped us solve issues faster. Our team loves it and our customers are happier.

Daisy Shah

ServiceNow Architect

SuperDesk AI has made a huge difference for us. It’s super easy to use and has helped us solve issues faster. Our team loves it and our customers are happier.

Daisy Shah

ServiceNow Architect

Frequently Asked Questions

SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. Our platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring our tailored solutions across various industries and organizational sizes.

Leveraging advanced AI-driven automation and integration capabilities, SuperDesk dramatically transforms service experiences by optimizing response times and enhancing service quality. Our approach focuses on automating routine tasks to allocate your expert resources to strategic areas, fostering innovation and delivering unparalleled service experiences. Engage with us to see how your organization can benefit from enhanced operational efficiency and customer satisfaction.

SuperDesk prides itself on its superior integratability, offering seamless connections with a wide array of workplace platforms, including but not limited to ServiceNow, Jira, and MS Teams, as well as bespoke integrations tailored to your unique ecosystem. Our platform ensures uninterrupted data flows and maximizes operational synergy across your organization. Let’s initiate a conversation on how SuperDesk can streamline your IT infrastructure.

Our IT Service Desk automation is a comprehensive solution designed to tackle an extensive array of tasks – from ticket management and auto-routing to password resets, and beyond. SuperDesk empowers your IT teams with tools for asset management, proactive monitoring, and insightful reporting, thereby enhancing your IT operations’ efficiency and reliability. Explore with us the diverse capabilities of SuperDesk’s IT Service Desk automation.

SuperDesk’s Customer Service Desk automation redefines client engagement by automating a broad spectrum of tasks including, but not limited to, ticket management, providing answers to common inquiries, updating order statuses, scheduling, and collecting feedback. By streamlining these operations, SuperDesk not only improves response accuracy but also personalizes the customer experience. Connect with us to discover how SuperDesk can transform your customer service landscape.

Explore the benefits SuperDesk offers you

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